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How We Keep Your Account Safe

When you open an account on sands888, your personal details, payment information and withdrawal history stay protected under our privacy framework.

Account data encryptedPayment details separateWithdrawal verification loggedYou control access
Explore the Lobby Read FAQ
sands888 How We Keep Your Account Safe
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Ask privacy questions in-app or on the website 24/7.
Email Support Send privacy requests, data-access questions or correction requests to [email protected].
Account Settings Update your email, phone and contact preferences directly in the Account menu under Security.
HOW WE SAFEGUARD

Data Security and Your Rights

Encrypted Storage

Your account password, DANA, OVO, GoPay and QRIS payment details are stored using industry-standard encryption.

Cookie Transparency

We use cookies to remember your login, language preference and game history.

Withdrawal Verification

Before any payout clears, we verify your identity by matching your registered email and phone number to the withdrawal request.

Retention Periods

We keep your account data for as long as your account exists.

Your Access Rights

You can request a full download of your personal data, deposit history and game records at any time.

Changes and Updates

If you notice incorrect information in your account—wrong phone, email or name—contact us immediately via live chat or email.

Common Questions About Your Data

Yes. Open Account Settings, go to Data & Privacy, and select Download My Data. We'll email your complete file—registration details, deposit history, game logs, chat messages and withdrawal records—within 5 business days at no charge.

Once you close your account, we keep transaction records for 7 years where local law permits for tax and fraud-prevention purposes. Personal contact details are deleted after 30 days. You can request faster deletion by emailing [email protected] with your account number.

We never sell your payment information. Payment processors (for DANA, OVO, GoPay and QRIS) and fraud-detection partners see only the details needed to complete transactions. All third parties sign confidentiality agreements and store your data in the same way we do.

Your password is hashed and encrypted before storage—we cannot read it or reset it for you. You can change your password anytime in Account Settings under Security. New passwords take effect immediately, and you'll be logged out of all other sessions for safety.

Contact our support team via live chat with your account number or username. They'll verify your identity by asking security questions, then update your email or phone. Changes are confirmed by email and take effect within 2 hours to protect your account from unauthorised access.

We use cookies to remember your login, language and game preferences. You can disable non-essential cookies in your browser settings—your account will still work, but you'll need to log in each time. Essential cookies (security, fraud-prevention) cannot be disabled without breaking account access.

Change your password immediately in Account Settings. Then contact live chat or email [email protected] with your account details. We'll review your recent logins and transactions, freeze unauthorised activity, and help you secure your account within 1 hour.

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